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MicroLumen Application Support Analyst

May 03, 2022 9:13 AM | Anonymous member

Full Job Description


· Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a closely related field, or equivalent experience required

Previous Work Experience:

· At least 3 years of experience installing, upgrading, supporting, optimizing, and maintaining ERP applications in a manufacturing environment required (Global Shop Systems experience strongly preferred)

· At least 3 years of database and application administration required

· Custom report and dashboard development (Crystal Reports, PowerBI)

· Application programming experience preferred (C#, C++, VB, Python)

Physical Requirements:

· Light physical requirements.

· Eyestrain from computer use may develop

· This position requires occasional work on nights and weekends

Essential Functions:

· Support the company’s ERP and eQMS systems, acting as the central point of contact for all technical and operational system related issues

· Coordinate, plan and perform upgrades to the company’s ERP and eQMS systems, including preparation of all training and testing documentation

· Develop and maintain custom tools, and programs for use with the company’s ERP system, including integrations between systems

· Develop and maintain custom reports and dashboards using Crystal Reports and Microsoft PowerBI

· Respond to end user requests for system training and assistance with technical issues

· Facilitate data export and analysis requests pertaining to the company’s ERP system.

· Perform system administration tasks, including user/group administration, security permissions, troubleshooting and database maintenance

· Monitor and maintain system health using preexisting management tools and respond to issues as the arise

· Interact with the help desk and other teams to assist in training, troubleshooting, identify root cause, provide technical support when needed and document findings/steps taken in accordance with established procedures

· Perform other IT-related tasks as needed

Skills and Abilities:

· Develop and maintain constructive and cooperative working relationships with others

· Effective leadership – constructively motivate others, resolve conflicts, build trust, foster cooperation, and communicate clearly

· Excellent negotiating and communication skills; ability to openly acknowledge, listen to, and accept others’ ideas and solutions

· Ability to prioritize workload and work independently

· Must be self-motivated and willing to learn

Leadership Competency Expectations:

  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time
  • Listening Actively — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others in a respective manner
  • Leading by Example – Displaying reliability, holding oneself accountable for one’s actions, remaining open to listening to alternative viewpoints, maintaining a growth mindset and behavior

Demonstrated Competencies:

  • Effectively manage projects to completion

· Successfully troubleshoot and diagnose technical issues

· Efficiently respond to technical questions

Job Type: Full-time

Pay: $30.00 - $33.00 per hour


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Bachelor's (Preferred)


  • AWS: 3 years (Preferred)
  • Application support: 3 years (Preferred)

Work Location: One location

Bay Area Manufacturers Association

1936 Bruce B. Downs Blvd., Suite 428

Wesley Chapel, FL  33543


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