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Full Job Description
Education:
· Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a closely related field, or equivalent experience required
Previous Work Experience:
· At least 3 years of experience installing, upgrading, supporting, optimizing, and maintaining ERP applications in a manufacturing environment required (Global Shop Systems experience strongly preferred)
· At least 3 years of database and application administration required
· Custom report and dashboard development (Crystal Reports, PowerBI)
· Application programming experience preferred (C#, C++, VB, Python)
Physical Requirements:
· Light physical requirements.
· Eyestrain from computer use may develop
· This position requires occasional work on nights and weekends
Essential Functions:
· Support the company’s ERP and eQMS systems, acting as the central point of contact for all technical and operational system related issues
· Coordinate, plan and perform upgrades to the company’s ERP and eQMS systems, including preparation of all training and testing documentation
· Develop and maintain custom tools, and programs for use with the company’s ERP system, including integrations between systems
· Develop and maintain custom reports and dashboards using Crystal Reports and Microsoft PowerBI
· Respond to end user requests for system training and assistance with technical issues
· Facilitate data export and analysis requests pertaining to the company’s ERP system.
· Perform system administration tasks, including user/group administration, security permissions, troubleshooting and database maintenance
· Monitor and maintain system health using preexisting management tools and respond to issues as the arise
· Interact with the help desk and other teams to assist in training, troubleshooting, identify root cause, provide technical support when needed and document findings/steps taken in accordance with established procedures
· Perform other IT-related tasks as needed
Skills and Abilities:
· Develop and maintain constructive and cooperative working relationships with others
· Effective leadership – constructively motivate others, resolve conflicts, build trust, foster cooperation, and communicate clearly
· Excellent negotiating and communication skills; ability to openly acknowledge, listen to, and accept others’ ideas and solutions
· Ability to prioritize workload and work independently
· Must be self-motivated and willing to learn
Leadership Competency Expectations:
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time
- Listening Actively — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others in a respective manner
- Leading by Example – Displaying reliability, holding oneself accountable for one’s actions, remaining open to listening to alternative viewpoints, maintaining a growth mindset and behavior
Demonstrated Competencies:
- Effectively manage projects to completion
· Successfully troubleshoot and diagnose technical issues
· Efficiently respond to technical questions
Job Type: Full-time
Pay: $30.00 - $33.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Education:
Experience:
- AWS: 3 years (Preferred)
- Application support: 3 years (Preferred)
Work Location: One location